Returns
We only offer returns for items if they are defective or damaged. Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a return.
To be eligible for a return, your item must be in the same condition that you received it. You must also have the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Email info@harvestly.co with pictures of your products, a description of your request, and your original receipt to begin a refund request.
Refunds (if applicable)
Once your return request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@harvestly.co.
Exchanges (if applicable)
We only replace items if they are defective or damaged and currently in stock. If you need to exchange an item for the same item, send us an email at info@harvestly.co with pictures of your damaged products, a description of the problem, and your original receipt to begin an exchange request.
If you are approved, then your exchanged items will be processed, and your items will be delivered to the original delivery address or available at the original pickup location within a certain amount of days.
